Shipping policy

Shipping & Delivery Policy

At Stella & Jo, every order is thoughtfully prepared, carefully packaged, and sent with love. 💕

Processing Times

Many of our products are handmade or personalized just for you.

Processing times may vary depending on the item, order volume, and personalization requirements. Custom orders may require additional time before they are ready to ship.

Please note that processing time is separate from shipping transit time.

Shipping Within Canada

We currently ship within Canada using Canada Post.

Shipping rates are calculated at checkout based on your order and delivery address.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery estimates provided by Canada Post are estimates and are not guaranteed. Delays may occur due to weather, holidays, or other circumstances outside our control.

Free Local Pickup

We are happy to offer free local pickup in Ancaster, Ontario.

Simply select Local Pickup at checkout.

We will notify you when your order is ready and provide pickup instructions. Please wait for confirmation before arriving.

Shipping Outside Canada

At this time, Stella & Jo ships within Canada only.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to make corrections before your package ships.

Damaged or Missing Packages

We take great care when packaging your handmade treasures.

If your order arrives damaged or does not arrive as expected, please contact us with your order number and any relevant photographs or tracking information.

We will work with you to investigate and resolve the issue.